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Deliveries & returns

Delivery costs

All prices listed on the website exclude shipping and taxes. Shipping costs will be calculated upon entering your delivery address at checkout.

Shipping costs are calculated per line item.

All demo kits* The Tag Tag Read
1-100 units 101 – 499 units 500 + units 1-5 units 5 – 10 units 10 + units
Norway Free €25 €30 Free €30 €40 €60
Europe Free €40 €70 Free €70 €100 >€150
North America Free €50 €70 Free €70 €110 €170
Rest of the world Free €70 €110 Free €110 €170 €250

All Tag demo kits are shipped under DDP – Delivered Duty Paid

Delivery terms

Delivery and Acceptance

The delivery of the TAG Solution shall be at the Supplier’s company address (Ex-works terms) unless otherwise agreed in writing.

Upon delivery, the TAG Tap smartphone app under the TAG Solution (the “TAG App”) shall be made available to the Customer in Apple Appstore and Google Play.

Upon request by the Customer, the Supplier may arrange transportation of any physical parts of the TAG Solution to the Customer, with the Customer accepting full risk and liability of the physical parts and their delivery while in transport.

If the Customer identifies any damages or shortages of delivered physical parts of the TAG Solution, the Customer must inform the Supplier in writing within seven (7) working days of delivery, providing details of such damage or shortage.

Warranty

The warranty period shall be one (1) year for the TAG Solution, starting from the date when delivery is deemed to have taken place pursuant to Clause 6 (“Warranty Period”).

Provided the Customer has used the TAG Solution diligently and under normal circumstances, the Supplier shall, at no additional cost, rectify errors which the Customer has notified the Supplier about prior to the expiry of the Warranty Period. No damages or other remedies for breach of Contract may be claimed for defects that are rectified under the warranty.

The Supplier is free to rectify errors through rectifications, redelivery or additional deliveries.

The Supplier is only obliged to cover repair costs pre-approved in writing by the Supplier under the warranty.

The Customer shall bear all transportation costs during warranty or other repairs.

Should the Warranty Period have expired, or no warranty otherwise applies, the Customer may request the Supplier to provide repairs to any errors of the TAG Solution, at an additional cost and in accordance with the terms of such repair as agreed from time to time.

Refunds

If buying the Tag Read Demo kit, the customer can return the Tag Read to TagSensors provided the following:

  • The customer contact TagSensors within 3 months after Tag Read Demo kit was shipped from TagSensors and request to return Tag Read.
  • TagSensors identify the Tag Read unit and shipment date, and confirm the return.
  • The customer ships Tag Read to TagSensors at the customers own expense.
  • TagSensors refund EUR 750 for the Tag Read provided that Tag Read is fully functional and does not show signs wear and tear.
  • If TagSensors does not approve to refund Tag Read due to malfunction or wear and tear, it can be returned back to the customer at the customers own expense.